If you chose check as the delivery method, you can void the check and resend the payment as soon as funds are collected from your bank account. This might happen if you want to switch to another delivery method.
Please ask your vendor to discard the check if they receive it as we'll only be able to void the check if it is undeposited.
To void an undeposited check, you can submit your request to our team via chat or email.
When reaching out, please provide the following information:
- Vendor Name
- Payment Amount
- Check Number
- What you’d like us to do after voiding the check
Once voided, we’re able to re-send the payment directly to the vendor, either by issuing a new check, or via ACH bank transfer. You can also get a refund in 3-5 business days.
Voiding checks is FREE and after we collect funds from your bank account for a payment, we will NOT collect them again for that payment.