When asked to select how your vendor wants to receive payment, you might not have their information (ACH details or check delivery address).
With Bill Pay, you can simply ask your vendor to add details themselves. Here's how:
1. Schedule payment for a new or existing bill. You’ll be asked how your vendor wants to be paid. If you know how your vendor wants to receive payment, you can select a single-use virtual card, bank transfer or paper check.
2. If you would like your vendor to choose their own preferred method, select Ask vendor for delivery details.
3. Add your vendor's email address. Click Next.
4. Optional - Leave a memo for your vendor . Click Continue.
5. Review the payment details. Click Confirm and schedule payment.
6. In Online Bill Payments, you can find your payment in the Scheduled tab, with status labeled as VENDOR DETAILS.
Once you schedule the payment, your vendor will receive an email with instructions on how to securely receive the funds.
The message will include your details so they easily recognize who it’s from.
How will this affect delivery time?
Payment delivery time depends on when your vendor fills out their details. Once they do, you’ll receive an email notification with an estimated time of delivery.
When you ask a vendor for their details for the first time, it may take a bit extra time to review the payment. Schedule these in advance to avoid any delays.
Does the payment details request link ever expire?
The link remains valid for 7 business days. If your vendor doesn’t send their details by the payment deduction date, the payment will be canceled and moved back to your Unpaid tab.